Privacy Policy

When you contact us through an available website form, email, or other communication method, we may collect information you voluntarily provide, such as your name, email address, phone number or WeChat, country or city, consultation type, and message content.

Website hosting, security, and technical services may also automatically generate limited technical information such as browser type, device information, IP address, access time, and error logs.

At the initial inquiry stage, please avoid submitting unnecessary detailed medical records, identification documents, insurance numbers, Social Security numbers, or other highly sensitive information through the general website form.

If additional information is needed later, we will explain an appropriate way to provide it based on the circumstances.

We may use information you provide to:

• Respond to your inquiry and understand your service needs;
• Determine whether the request falls within our service scope;
• Arrange follow-up communication;
• Operate, maintain, and improve the website;
• Protect the security of the website and services; and
• Comply with applicable legal obligations.

We do not sell personal information that you voluntarily submit in exchange for direct monetary compensation.

To operate the website or provide related services, we may use necessary third-party technology providers, such as website hosting, email, information security, or infrastructure services. These providers may process information only to the extent needed to perform their services.

Information may also be disclosed when required by law, to protect legal rights, investigate security incidents, or in connection with a corporate reorganization.

We retain information only for as long as reasonably necessary to fulfill the purpose for which it was collected, provide relevant services, address legitimate business needs, or comply with applicable law.

We use reasonable technical and organizational measures to protect information we process. However, no method of internet transmission or electronic storage can be guaranteed to be completely secure, so please avoid submitting unnecessary highly sensitive information through standard website forms.

Our services may involve support related to the healthcare process of a child or adolescent. Information concerning a minor should be communicated and submitted by a parent, guardian, or other adult with appropriate authority.

This website may include links to hospitals, physicians, healthcare institutions, or other third-party websites. Those third parties have their own privacy practices, and we do not control how they process information.

Depending on your location and applicable law, you may have rights relating to access, correction, deletion, or other processing of personal information. To make a privacy-related request, please contact us through our Contact page.

We may update this Privacy Policy as website features, business practices, or legal requirements change. The updated version will be posted on this page with a revised update date.

If you have questions about this Privacy Policy or how personal information is handled, please contact Gracelume Bridge LLC through the Contact page on this website.